Frequently Asked Questions about NCOA

What is FREE about FreeNCOA.com?

FreeNCOA will take any file and run it through NCOA at no cost and provide a ROI report. They also provide low cost updated files and have three pricing options with a guarantee to beat any quoted price.

Will I get all of the reports that I need for postal discounts?

Yes, all reports are returned and provided for you to get postal discounts from the United States Post Service (USPS).

What is a Processing Acknowledgement Form (PAF)?

The PAF is an essential part of the NCOALink process because it enables USPS and the mailing industry to comply with the Privacy Act of 1974 by way of a written request to use COA information for mailing purposes. Click Here to download Information Packet about the PAF.

Do I have to Sign a Processing Acknowledgement Form (PAF)?

USPS requires a PAF Form to be on file with the licensee. Please use this link to download a blank PAF form that you will need to fill out the list owner’s box on. NCOALink processing is provided by a non-exclusive licensee of the United States Postal Service.

How often should I run NCOA:

On November 22nd 2008 the USPS increased the minimum frequency of all Move Update processing from 185 (calendar) days to 95 days prior to the date of mailing.

How often is the NCOA database updated?

USPS provides updated, computerized change-of-address information on a weekly basis to NCOALink Full Service and Limited Service Provider licensees and monthly to End User licensees. FreeNCOA.com uses Full Service and Limited Service Providers.

Do I know if it was a person or business that moved?

Yes, when a file is run through NCOA Individual, Family and Business Moves are Flagged on the File along with the date that they moved.

What fields are appended during the NCOA Process?

Please click here to download a pdf document including headers and decodes for elements appended during the NCOA, DPV and LACS process.

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